Customer Satisfaction, Customer Satisfaction Survey, Retail Mystery Shop Australia

The Realise Group is a boutique market research and mystery shopping company with a focus on the measurement and evaluation of customer experience. We design and deliver a suite of services to help retailers and service providers bridge the gap between customer expectations and customer experience.

Our services include:

• Mystery shopping
• Store audits
• Exit interviewing
• Customer panels
• Customer satisfaction surveying
• Incentive and reward programs
• Customer service staffing at shopping centres.

The Realise Group’s philosophy and processes have enabled us to be the industry leaders when it comes to program and data integrity. Our holistic approach to capturing and improving the customer experience creates unparalleled value for clients who appreciate our integrated, responsive and high quality services.