Frequently Returning Questions About Buying Jewellery Online
Web users who want to buy jewellery online for the first time may be a bit hesitant. While they may be quite familiar with sending emails, or browsing popular websites, they may actually hesitate to buy merchandise. For them, the following list of Frequently Asked Questions (FAQs), and their answers, should be quite helpful.
Q: I am a new customer. How do I place an order at an online jewellery store?
The easiest way to place an order for jewellery online is to follow these simple steps;
• Browse the website until you find a product you like.
• If you have trouble locating a specific necklace, bracelet or pair of earrings, you can narrow down your search by clicking on a specific category listed on the main page, or by typing in the item into the product search field, generally situated in the top right corner.
• Completely read the item description located underneath the picture. Take a closer look at the jewellery by clicking on the picture. A larger version of the picture will usually appear.
• Once you have made the decision to buy the ring or anklet, select the amount of pieces you want to buy. For instance, if you like a specific gold heart pendant, you may want to buy an extra one for your best friend, mother, daughter or grandchild’s birthday. Add these to your cart, as well as any other pieces you like from this online jewellery store. Once you have selected all the online jewellery pieces you want to buy, proceed to the checkout.
• Most jewellers selling jewellery online will ask you to fill out a membership form, which will warrant you a username and password. As a member, you will be entitled to many exclusive benefits that are only rewarded to customers ordering jewellery online.
• Once you have completed the membership application, you will have to enter shipping and billing details. It is rather impossible to ship your order if there is no address on record, right?
• The last step of the checkout procedure is the most important, as no orders will be shipped without payment. Select your payment type, and enter all requested details. Don’t worry, your information is secure. Top-notch jewellers will accept credit card and bank card payments, bank transfer, money orders and company gift vouchers.
• Wait for your gems to arrive. Typically, deliveries take between 5-7 working days.
Q: When I buy jewellery online, can it be exchanged?
You generally have 30 days to return unwanted pieces, which are in original condition. You will also need to enclose the receipt. Your online jewellery supplier may also email you more detailed return delivery instructions.
Q: If I change my mind, can the jewellery I bought online also be exchanged?
Like with returns, you typically have 30 days to request a jewellery exchange. Exchange delivery instructions are either posted on the jewellery store’s website, or they will be emailed to you.
Q: Can my order be delivered to a different address than mine?
Many people buy jewellery online as gifts and have the order shipped directly to the gift recipient. A premier online jewellery shop will gladly send your pearls, crystals, or other gems and trinkets to anywhere in the world. To prevent fraud, invoices should be kept separate, and only mailed to the person who paid.
Q: What happens if I have more questions?
If you have more questions about shopping for jewellery online, simply contact your Internet jewellery provider. A customer service representative should be able to help you, either by phone or through email.